Returns & Exchange


Due to issues related to delays and inconveniences with Customs, no changes or returns are made to countries outside the EU. Please, to avoid inconveniences, we ask you to make sure that the selected model and size are correct.



If you are not 100% satisfied with your purchase, you can return your order to get a Full refund within thirty (30) calendar days from the date of purchase. Returned items must be in acceptable condition: unused, unwashed and in the Original packaging with all original labels attached.

Right of cancellation:

Keep in mind that while you have the products you are responsible for maintaining them Safe and in good condition.

If returns are made by change of opinion (right of cancellation), the full refund, discounting delivery costs of delivery if any.

You can opt for such right of cancellation without penalty and without providing any reason.

Once the Fallen Returns Department receives and inspects your return (usually within 72 hours after receipt), your refund will be processed and it will be automatically applied to your credit card or payment method you have made, Within 7 business days. Depending on your credit company, it may take 2 to 10 business days additional after the credit is applied to be posted to your account.


If you want a different size or color, you can change the original item (s). As with the return, the items must be in acceptable condition: no use, Unwashed and in the original packaging with all original labels attached.

Once the Fallen Changes Department receives and inspects your return (generally within 72 hours after receipt), the shipment of the new product.

Only one change per initial product is allowed.


In order to change or return a product, you must send an email to explaining the reason for the change or return. For Zone 1, the company will send a label that must be printed and pasted on the box wrapper (Please do not paste directly on the box). This wrapping can be a plastic or other box of paperboard. Then the box with the label will be taken to the Post Office or picked up by a carrier. For the other areas, the customer will choose the shipping method that suits him.

Note: In case you do not want to continue with the procedure described above, you are Free to choose the return method you prefer. Keep in mind that you will have to do charge of the cost of returning the products and assume the risk of loss or damage of Such products during the return process until we receive the products in question.

Note: To avoid changes, if you are in doubt of what size to buy, compare the size in centimeters, that has the label of an old shoe that fits you well. You can too Ask us at email that we will be happy to help you.


The price of the exchange or return will depend on the Shipping Zone (See Shipping Areas in Shipping).

For zone 1, changes and returns will be free.

For the rest of the areas (except extra-community) shipping costs are borne by the buyer.


Fallen Footwear Europe

c / Cartajima nº 40 ap. 431

29680 - Estepona

Malaga, Spain