SHIPPING AND DELIVERY
We currently offer standard shipments, Mainly UPS.
WHERE CAN I CHECK PRICES AND SHIPPING INFORMATION?
HOW CAN I TRACK MY ORDERS?
We will give you a tracking number and within the carrier page you will be able to track your order.
CAN I SEND MY ORDER TO SOMEONE DIFFERENT, TO ANOTHER ADDRESS AND/OR TO ANOTHER COUNTRY?
You can send your order to someone different or to another address and also to another country within the list of countries authorized to send.
A PRODUCT IS MISSING IN MY ORDER. WHAT SHOULD I DO?
Please contact firstname.lastname@example.org
WHAT ABOUT INTERNATIONAL SHIPPING AND INTERNATIONAL RETURNS?
See section of shipments and changes and returns.
HOW DO I ORDER ONLINE?
You can make an order easily by following these steps:
1. Search, choose and add to the shopping cart your favorite Fallen product
2. Select the shipping and payment method to complete the order
3. You will receive confirmation by email
MY ORDER WAS NOT PROCESSED PROPERLY, BUT THERE IS A PENDING CHARGE WITH MY BANK/CARD HOLDER, HAS MY ORDER EXPIRED?
This is probably our most frequent question. The short answer is that if you did not receive an email confirmation from us showing the details of your order, the order was not released from our payment gateway. If there is a pending charge on your card, contact your bank or card holder to remove the pending charge from your account, as there is nothing we can do to reverse it unless the charge has been removed from our payment gateway.
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
After confirming the order, you will receive a confirmation email generated automatically from our online store Fallen Footwear.
YOUR ORDER HAS BEEN MADE. WHAT DOES IT MEAN THAT THE ORDER IS BEING PROCESSED?
Your items will be sent by our warehouse team. Once you have sent your order, you will receive an email with a tracking number. In case of cancellation, you will be notified by email and refunded with the corresponding amount.
I HAVE NOT RECEIVED ANY CONFIRMATION EMAILS. WHAT SHOULD I DO?
First, check your junk email box. If you have not received the confirmation email yet, please contact email@example.com
CAN THE ORDER BE CANCELLED OR MODIFIED ONCE IT HAS BEEN COMPLETED?
Once the payment has been accepted you can no longer modify the order. Please contact firstname.lastname@example.org
WHAT IS A PROMOTIONAL CODE?
Promotional codes are custom codes, issued on special occasions, that allow you to take advantage of exclusive promotions on services and products offered in the fallen online shop.
RETURNS AND REIMBURSEMENTS
WHAT IS YOUR WARRANTY POLICY?
Fallen Footwear will guarantee all your products against any manufacturing defect. However, consumers must realize that Fallen products are designed and developed specifically for skateboarding and therefore, failing cannot guarantee normal wear and tear of daily use. Send an email to email@example.com to get help with manufacturing defects.
HOW DO YOU HANDLE RETURNS?
For online purchases from the fallen website, see our Return Policy link.
I HAVE RECEIVED A DEFECTIVE OR INCORRECT PRODUCT. WHAT SHOULD I DO?
Follow the instructions in the section returns.
CAN YOU MAKE CHANGES?
Yes. See Change policy.
I HAVE BEEN REIMBURSED AN INCORRECT AMOUNT. WHAT SHOULD I DO?
Please contact: firstname.lastname@example.org
HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURNED PRODUCTS?
As soon as we receive your refund we will notify you by e-mail.
I BOUGHT AN ITEM IN THE STORE AND IT'S DEFECTIVE, CAN I RETURN IT?
We do not accept returns of products purchased in physical stores. We suggest to you return the defective product to the store where you bought it.
CAN I RETURN ITEMS PURCHASED ONLINE IN A STORE?
No. Physical Stores don't accept items purchased from Fallen's online shop. Return the products following our return policy.
ARE THE SAME PRODUCTS SOLD IN THE STORES?
Fallen Footwear online Shop presents the complete line up.
MY ACCOUNT AND NEWSLETTER
WHAT ARE THE ADVANTAGES OF REGISTERING FOR FALLEN?
If you register to Fallen Footwear online shop, you will have many advantages: You can customize and manage your profile, save different shipping addresses, receive promotions, make your online purchase faster and have speciasl deals.
DO I HAVE TO CREATE AN ACCOUNT TO BUY ONLINE?
No, could be the express check out option.
HOW DO I CHANGE MY FAIL ACCOUNT DATA?
Log in to "My Account" and click "Edit" where you want to modify your data.
HOW DO I CANCEL MY FAIL ACCOUNT?
Please contact our customer service by writing to email@example.com
PAYMENTS AND SECURITY ON THE WEB
IS IT SAFE TO BUY ONLINE AT FALLEN?
We guarantee high data protection in our online store fallen. All credit and debit card transactions are processed by Paypal and Stripe.
WHAT ARE THE PAYMENT OPTIONS?
Visit our Payment methods page to see all payment options available.
IS VAT INCLUDED IN THE PRICE?
Yes, prices are published with VAT included.
WHY HAS MY PAYMENT BEEN REJECTED?
Your debit or credit card may have been rejected for one of the following reasons: The card may be outdated. Check the validity of your card. You may have entered some incorrect information. Check that you have successfully filled in all the required fields. You may have exceeded your credit limit. Please contact your bank to verify that you have not exceeded the authorized purchase limit.
AT WHAT AGE CAN I ORDER FALLEN?
The legal minimum age to buy online is 18 years.
HOW CAN I CONTACT FAIL CUSTOMER SERVICE?
You can contact us by e-mail at firstname.lastname@example.org.
I HAVE A STORE AND I WANT TO SELL FALLEN, WHAT SHOULD I DO?
Contact our email@example.com sales department, describe where your store is located and which brands you carry. Thanks